Shipping & Returns

Handling Time

We aim to dispatch orders the next working day after an order is received, but generally ask to allow 2 business days for orders to be dispatched. Once your order has been placed you will receive an order confirmation email. Upon despatch, you will immediately receive another confirmation email with your tracking number.

How much does shipping cost?

For all orders, we use Australia post or Sendle. We always aim to use the most reliable and economical shipping method. We have a minimum flat rate of $7.80. All orders over $150.00 are eligible for free shipping. 

Do you ship globally?

We currently ship world wide. However, you will notice our shipping rates and time of arrival for deliveries will be quite high. We are currently in the process of finding a more affordable shipping alternative. 

How long will my order take to arrive?

Once dispatched, domestic orders (within Australia) will take anywhere from 1 to 5 business days, and up to 10 business days if you’re regional. International orders will take anywhere from 14-25 business days.

Will I have to pay for customs fees?

International packages are all shipped via DHL Express Post. Please note that your country MAY charge taxes on your orders that we cannot be held responsible for. Neither Etre Health, nor DHL Express are able to calculate these local delivery charges, hence these will have to paid separately by the customer. Should your package need to be redelivered, our customer service team will support you with reordering your goods. Contact info@etrehealth.com for more information.

Do you offer returns?

If your product arrived damaged or faulty, please submit a return request info@etrehealth.com outlining the primary reason for the return. This must be submitted within 7 days of receiving your product with the sales invoice included in the package. We do not accept exchanges or returns for change of mind. We do not accept returns from products bought in-store at our stockists.